At TISA Jobs, we aim to provide a professional and respectful experience for all users. This Complaints and Dispute Policy explain how concerns complaints and disputes can be raised and how they are handled.
By using TISA Jobs, you agree to follow the process outlined in this policy.
1. Purpose of This Policy
This policy exists to
- Provide a clear process for raising complaints
- Encourage fair and respectful resolution
- Protect users and the platform from misuse
- Maintain trust and accountability
It applies to all users including employer’s candidates’ advertisers and visitors.
2. What Can Be Reported
Users may raise complaints related to
- Platform access issues
- Verification related concerns
- Employer or candidate conduct
- Misleading or inappropriate job listings
- Unprofessional communication
- Suspected policy violations
- Payment or refund related concerns
- Advertising related issues
This policy does not replace legal remedies available to users.
3. What Is Not Covered
TISA Jobs does not handle disputes related to
- Employment contracts
- Salary negotiations or payment disputes
- Hiring or rejection decisions
- Workplace conduct after hiring
- Employer internal processes
Such matters must be resolved directly between the employer and candidate or through appropriate legal channels.
4. How to Submit a Complaint
All complaints must be submitted via email.
Please email
support@tisajobs.com
Include
- Your registered email address
- A clear description of the issue
- Relevant dates or reference details
- Supporting information if available
Anonymous complaints may be reviewed at our discretion.
5. Review Process
Once a complaint is received
- We acknowledge receipt where appropriate
- The matter is reviewed internally
- Additional information may be requested
- Relevant platform activity may be examined
We aim to handle complaints fairly and objectively.
6. Resolution Approach
Depending on the nature of the complaint, TISA Jobs may
- Provide clarification or guidance
- Request corrective action from a user
- Remove job listings or content
- Restrict or suspend access
- Close the matter if no policy breach is found
Resolutions are based on available information and platform policies.
7. Dispute Handling Between Users
TISA Jobs is not a mediator or arbitrator.
However, where disputes arise between users related to platform use, we may
- Review whether platform policies were breached
- Take action limited to platform access or content
- Encourage respectful communication
We do not represent either party in disputes.
8. Timeframes
- Complaint handling time may vary depending on complexity
- Some issues may require extended review
- No guaranteed resolution timelines are provided
We aim to act reasonably and without unnecessary delay.
9. Abuse of the Complaints Process
The complaints process must not be misused.
Misuse includes
- Submitting false or malicious complaints
- Repeated complaints without basis
- Harassment through complaint channels
Such behaviour may result in restriction or termination of access.
10. Confidentiality
- Complaints are handled confidentially where possible
- Information is shared only where necessary to investigate
- Absolute confidentiality cannot be guaranteed
11. Limitation of Liability
TISA Jobs is not liable for
- Outcomes of disputes between users
- Actions taken by employers or candidates
- Losses arising from complaint handling decisions
Use of the platform remains at the user’s discretion.
12. Policy Updates
This policy may be updated periodically.
- Updates will be posted on this page
- Continued use of TISA Jobs indicates acceptance
13. Contact
For complaints or dispute related concerns
Email support@tisajobs.com