Jobseeker

About Haventria Technologies
Haventria Technologies Ltd is a fast growing PropTech company delivering smart community management and property technology solutions across the UK market. We are expanding our remote team and looking for motivated individuals who are passionate about customer experience and technology.

Role Overview
We are seeking a proactive Product Support Executive to assist customers using our community management platform. This is an excellent opportunity for recent graduates, master students, and freshers who want to build a career in PropTech and SaaS support.

Key Responsibilities
• Provide first line support to property managers, landlords, and residents
• Resolve customer queries via email, chat, and support tickets
• Assist users with onboarding and basic platform training
• Escalate technical issues to the development team when required
• Maintain accurate records in CRM and support systems
• Monitor customer feedback and suggest improvements
• Ensure high customer satisfaction and timely response

Required Skills and Qualifications
• Excellent written and verbal English communication
• Strong problem solving mindset
• Basic understanding of web applications and SaaS platforms
• Good organisational and time management skills
• Ability to work independently in a remote environment
• Proficiency in MS Office or Google Workspace

Eligibility
• Open to recent graduates and master students
• Freshers are encouraged to apply
• Prior customer support experience is an advantage but not mandatory

What We Offer
• Fully remote UK based role
• Competitive salary package
• Structured training and onboarding
• Career growth in the PropTech sector
• Supportive and collaborative team culture
• Exposure to international clients
• Performance based incentives